Terms and Conditions

Last updated: 07/04/23

 

About:

Rent Club (formerly Curated By KT) is a sustainable designer clothing hire company. All users of our services are required to read, accept and agree to comply with these terms and conditions. If you are using our Services, you are contracting with Rent Club. Hereinafter referred to as “Rent Club”, “we”, “us”, or “our”. 

By using our Services, you agree to comply with and be legally bound by the terms and conditions of these “Terms”. These Terms govern your access to and use of the Site and Services, and constitute a binding legal agreement between you and Rent Club. If you do not wish to accept any aspect of the Terms, we strongly recommend you stop using our services immediately.

Rent Club reserves the right to make changes to the services provided by Rent Club and to these Terms which will not materially affect your use of the services. Rent Club strongly recommends that you revisit these Terms each time you use the services to familiarise yourself with any amendments. 

 

Definitions outlined below apply throughout the Terms:

“Booking Date”: the date on which you placed the order for the rental of a product, this date will be outlined in your rental agreement.

“Client”: defines the person that enters into a rental agreement with us. 

“Content”: any photos, text, or any other information posted to the Rent Club Platform or the Rent Club social media platforms by Rent Club or Members.

“Rent Club”: Rent Club, we, us, our. 

“Delivery Fee”: the cost for each product to be delivered as part of the Services.

“Garment”: means any and all clothing or accessories hired from us by the Client. They are also referred to as Rental Items.

“Postal Items”: refers to items that are hired and require delivery services. This is in contrast to local hires which are picked up and dropped off directly. 

“Rental Fee”: the fee to rent a product. 

“Rental Period”: the agreed period of time that the Garment is hired by the Client.

“Rental Return Date”: means the date the Garment is to be lodged at an Australia Post Office or returned to the pick-up location. 

“Rental Start Date”: means the date the Rental Period begins. This date is confirmed in your rental agreement.

“Replacement Value”: a reasonable estimate of the current market value of a product by Rent Club. We shall determine the value in its sole discretion and its determination shall be final and binding. 

“Security Deposit”: means the security deposit applied to products over a certain value amount and determined by Rent Club. The sum of which shall be held until the product is returned and confirmed to be in good condition with no damage.

“Terms”: means these terms and conditions. 

 

Section 1: Important Booking Information

If you require delivery and the start date of your planned booking is within 72 hours (not including weekends) of the time you plan to book it via our website then you must gain approval from Rent Club before ordering via our website. You can contact us below:

• hello@rentclub.au
• Instagram at @rentclubau

 

This is in place to ensure we have the Garment(s) available to ship and that it will be delivered on time for your start date. If you place the order without prior approval, we will cancel your order. We will refund the amount paid less any Shopify or payment processing fees that we incur. If you use Afterpay, you may need to wait up to 5 business days to receive your refund so we can determine the fee amount charged by Afterpay for the transaction.

 

Section 2: Payment and Confirmation

By entering this agreement, you authorise Rent Club to charge the selected payment method according to the terms outlined in this agreement. You certify that you are authorised to use this credit card/account and you agree not to dispute the payment with your provider if Rent Club fulfils its responsibilities in providing the rental item(s).

You also authorise Rent Club to charge the supplied payment method for any additional fees as outlined in this agreement (such as damages or late return fees). If a charge against the supplied payment method cannot be made, we will provide you with an invoice for the fees which you agree to pay within 5 working days.

If for some reason, your payment for an order is reversed or rejected, you agree to pay the outstanding amount within 48 hours of demand. Failure to do this will result in immediate cancellation of the booking. If the item(s) have already been dispatched you will still be liable for the full amount.

Rent Club reserves the right to take all steps necessary to recoup any amounts owing as per this agreement, including the use of debt collection agencies and taking legal action. This may increase the amount owed by the customer, to cover the costs of these services.

Government issued photo identification is required for all bookings. The photo identification must include your residential address. If the I.D. does not have the correct and current residential address, this must be disclosed to us. 

 

Section 3: Booking Period

After your booking is made on our website, you will receive a booking confirmation via email. The rental period you have selected for your rental is 'inclusive'. For example, a 4-day rental period can mean that your item will arrive by Friday and you will post it back on Monday. In this example, both the Friday and the Monday are included in the 4-day period.

 

Section 4: Incorrect or Faulty Items

If you open your delivered parcel or collected hire garment to find that you have the incorrect item, please contact us immediately. If there is enough time, we will do our best to get you a replacement so you still have something to wear.

If you find that the item is correct, but has other issues (e.g. damage, faults or noticeable stains), please let us know within 24 hours of receiving the item, and prior to wearing the item.

If you don't let us know within this timeframe, we reserve the right to refuse a refund as it will not be clear when the damage was caused or by who. You should do this even if you believe you will still wear the item, as you may be offered a discount. More importantly, it will mean you won't be charged for the damage.

You acknowledge that the items being sent to you are not brand new and may have some signs of wear and tear. A refund may not be granted if the issue is considered minor, insignificant, or the wearability is not affected.

All garments owned by Rent Club are for rental purposes and are subject to general wear and tear (such as small stains, marks, and fabric pills). Items that have visible wear and tear, faults, or alterations will have this information noted in the condition information tab on the product web page. Minor faults or wear and tear may not be disclosed if deemed insignificant.

In all cases, you will need to wait for the item to be returned to us and assessed, prior to a refund being approved and processed. If approved, you will receive a full refund including any amount paid for postage.

 

Section 5: Issues with Fit or Appearance

What if the garment does not fit quite right?

Our fit policy takes this stress away. If your item doesn’t fit then you’ll receive a credit note minus a $30 cancellation fee + shipping fees. 

Please note: the below steps must be followed on the day you receive your rental in order to qualify for a credit note.

1. On the day you receive your item, you must contact us via hello@rentclub.au or Direct Message us on Instagram at @rentclubau
2. Place your garment into the prepaid return satchel provided and take the parcel to your local Australia Post Post Office or place it in a YELLOW Express Australia Post box (before the post box collection cut-off time). Make sure to take a photo of the receipt or the post box. The item must be returned on the same day that it was delivered to you to be eligible for a credit note
3. Once your unworn garment is delivered back to us and assessed, we will issue a credit note minus a $30 cancellation fee + shipping fees. This credit note will be valid for 12 months.

 

Section 6: Customer Cancellations and Refunds

For cancellation requests received 14 days prior to the dispatch date, you will be entitled to a credit note for the hire amount including postage, minus a cancellation fee of $20. You will not receive a refund. The credit note can be used to rent or buy any items available on Rent Club and will have a 12 month expiry.

For cancellation requests received within 14 days prior to dispatch, you will not be entitled to a credit note or refund. 

In exceptional circumstances we will consider a cancellation outside the allowances above, but reserve the right to decide. Please get in touch to explain your situation for our consideration.

 

Section 7: Cancellations by Rent Club 

Rent Club may cancel your booking, for any reason. The compensation to you will be limited to the amount you paid to Rent Club for the booking and postage. Rent Club will not be responsible for any consequential damages that result from cancellation of the booking.

Reasons Rent Club may cancel your booking include, but are not limited to:

• The item is damaged by a customer that has rented the item prior to you.
• The item is lost or stolen by a customer that rented the item prior to you.
• It is deemed that it is not possible to deliver the item to you in time for your booking, due to previous late return by a customer, or for any other reason, such as postage network delays (particularly during periods of COVID-19 restrictions).

In all cases above, you will be entitled to a full refund.

 

Section 8: Return of Items

All postal items rented from us will be delivered with a prepaid Australia Post Express Post satchel. This satchel must be used to return the items back to us. If you don't receive this, please let us know immediately once you receive your delivery.

Items should be returned over the counter at an Australia Post store or depot, on or before the specified rental return date at 3:00pm. This date will be confirmed in your rental agreement. If your Rental Return Date falls on a Sunday or a public holiday, you may post the item on the next working day.

If you lose the prepaid satchel, you will need to pay for one yourself. This must be an Australia Post Express Post satchel. You must contact us immediately and provide the new tracking number.

If for any reason you are not able to attend an Australia Post store or depot to post back the item over-the-counter on the Rental Return Date, please return the parcel via a yellow Australia Post Express Post street postbox before the collection time of the postbox on the Rental Return Date. This is at your own risk. If the parcel is lost and is never scanned by Australia Post, you may be liable for a replacement. You must take a time stamped photo of you lodging the parcel in the Express Post street postbox if you choose this option. 

Do NOT lodge this parcel using the RED Australia Post street postbox. This will cause a delay as these post bins are picked up infrequently and you will be liable for late fees.

All local hires rented from us must be returned directly to the collection address by 7:00pm on the specified rental return date. 

If a garment is damp or wet for any reason, please contact us immediately. Damp or wet items that are shipped can cause damage to the item, such as mould. If the garment is received back to us and is damaged by travelling damp or wet then you will be liable. The fee charged may be up to, but not more than, 200% of the original RRP of the garment.

 

Section 9: Cleaning

Cleaning is included for all of our garments. This may include hand-washing or dry-cleaning.  

We know small accidents happen, and we clean all garments accordingly when they are returned after your rental. There will be no fees charged as long as stains can be removed by us. If the stains require dry cleaning or specialist cleaning then you will be charged.

You agree to contact us immediately if there is a stain or any damage (even minor). This allows us to plan accordingly and provide you with instructions if cleaning is needed immediately. You agree that you will not attempt to clean the rental item(s) yourself, or have them cleaned by anyone else, UNLESS otherwise discussed with us.

If you attempt to clean a garment and cause damage, or cause a stain to be permanent, Rent Club reserves the right to bill you a fee up to, but not more than 200% of the full RRP of the garment. The garments available for rent on our website are often sold out in all retail stores and no longer available from the designer, which is why a charge above the RRP may apply. This fee will be on top of any amount already paid for rental or postage.

Use of fake tan is at your discretion. If it causes permanent staining that won't come out when cleaned, the damage policy below will apply.

 

Section 10: Damage or Loss

If damage (stains, rips, etc.) is observed when your garment arrives, please take photos of this and let us know right away. If you do not do this and there was no known damage prior to delivery, it may be assumed that the damage was caused by you. 

If you damage a rental item, do not attempt to repair it. If it can be easily repaired (e.g. sewing on a button, re-stitching) it will be taken care of with no additional cost to you. Do not cut, alter, or hem tape any item booked via Rent Club. 

If an item is damaged and is not covered by minor repairs as mentioned above, you will be liable for the cost of restoring or replacing the garment. In the case the garment cannot be restored to a suitable condition, the fee charged may be up to, but not more than, 200% of the original RRP of the garment. This fee will be on top of any amount already paid for rental or postage, and the item will still need to be returned to us, regardless of the amount of damage.

If you've lost or not returned an item, you will be liable for up to 200% of the RRP of the item.

The items available for rent on our website are often sold out in all retail stores and no longer available from the designer. This has led to some people renting an item and not returning it, or saying it is lost, so that they are able to obtain something they want to keep. This, along with loss of earnings from potential future rentals, is why there is a 200% of RRP fee for lost and unreturned items.

If an item is lost by Australia Post, then there will be no fees charged to you. This is why it is important that you return the item by posting it over-the-counter at an Australia Post office or depot.

By doing this, the item will be scanned and there will be a record of you posting the item in their tracking system. This will not happen when you put it into a street post box, as a system record won't be created until it reaches a scanning depot, and there will be no evidence of you having posted the item, meaning you would be liable for the loss.

By accepting this agreement, you give permission for Rent Club to charge fees for damages or loss of an item to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.

 

Section 11: Late Return

If for any reason you post back the rental item(s) on a day after the Rental Return Date specified, late fees will apply. 

The fee charged for each day late will be your rental price divided by the number of days you've rented for, up to 120% of the original RRP of the item. For example, if you selected a 4-day hire and the rental fee was $100, late fees would be charged at $25 for each day late.

By accepting this agreement, you give permission for Rent Club to charge late fees to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.

 

Section 12: Postage

Rent Club will include 'Signature on Delivery' for items with a high retail value (such as items valued at over $700 AUD). This additional service will come at no additional cost to the customer. This service is used to protect the item, Rent Club, and the customer, and reduce the possibility of theft or the loss of the item during the delivery process. You will be notified via tracking updates whether your item includes this service. If this is the case, you must ensure you are able to sign on delivery or retrieve the parcel from Australia Post. 

Rent Club is not liable for any delays through Australia Post. We cannot be held accountable for any late or lost deliveries as this is the fault of a third party.

In the case of late delivery, we can issue store credit but no refund. The store credit will be equivalent to the total value of your order (hire price and any shipping costs). To be eligible for a store credit, the hire must be posted back on the same day that it was ultimately delivered by Australia Post, unless otherwise discussed. 

Postage is only available within Australia. Our services are not available outside of Australia.

You will receive Australia Post tracking updates to your email and mobile number once your hire has been dispatched. If you do not receive this information, please contact us immediately. It is your responsibility to monitor the tracking information and update us if the item has not been delivered once the tracking information has been sent to you. If the item has been delivered by Australia Post and marked as 'Delivered - Left in a Safe Place' and you cannot locate the package, please contact us immediately so we can contact Australia Post and help you locate the package.

If Australia Post has marked the item as 'Delivered' and Australia Post is deemed not liable for a lost package, then you will be liable. 

 

Section 13: COVID-19 and Natural Disasters Policy

If your event is affected by a natural disaster (such as flooding) or a COVID-19 lockdown, restrictions or infection, you will be eligible for a credit note. If we receive a cancellation request prior to any items being dispatched, the credit note will be for the full amount paid. If the item is dispatched to you, an amount will be deducted from the credit note to cover our two-way postage expenses. This credit note will be valid for 12 months and can be used for any item available on our Site. 

You will only be eligible for a store credit if the item is returned back to us on the same day it was received or collected. If you have been directly affected by COVID-19 or a natural disaster then contact us at hello@rentclub.au or Direct Message us on Instagram @rentclub.au to discuss alternate arrangements.

Unfortunately, we aren't able to offer a refund unless it falls within our refund policy. We run a small business and have been significantly affected by COVID.

 

Section 14: Try On Appointments

Try on appointments are 30 minutes long and cost a $10 try on fee. This fee is non-refundable but can be redeemed against your hire. The hire must be confirmed within 24 hours of the try on appointment. Otherwise, the $10 try on fee will be forfeited and you will not be able to put this towards your hire. 

Please contact us beforehand to check if specific items will be available during your try on before booking an appointment. If you book your appointment and the item is not available to try on, the $10 try on fee will not be refunded. 

If you need to cancel or reschedule, please do so within 24 hours. If you reschedule or cancel within 3 hours, the $10 try on fee will not be refunded. If you cancel your try on appointment, the try on fee will not be refunded. The fee will be converted to a credit note which has a 12 month expiry.

 

Section 15: Postal Try Ons

We offer a Postal Try On Service for those who are wanting to try our garments on but are not based locally. The garment must be paid for in full. For instance, if the 4-day hire price is $100 then you will pay $100 and $24 for return shipping.

The garment must be returned within 24 hours of receiving the garment. Our Postage Policy (section 11) applies. You must lodge the item over the counter at an Australia Post post office and you must provide proof of lodgement. If the garment is not returned within 24 hours then the entire payment is forfeited and this will be treated as a 4-day rental booking. 

If the item is lodged within 24 hours of receiving the garment, then you will receive the payment for the hire in store credit only (less a $30 fee). If you choose not to proceed with the booking, you will not receive a refund. For instance, if the 4-day hire price is $100, you will receive $70 in store credit. This will have a 12-month expiry. 

If the garment requires the payment of a bond, you will also be required to pay this bond. Our terms and conditions for hire still apply. Postal try ons are intended for fitting purposes only. If there are any marks/smells (tan, dirt, perfume etc.) then you will be charged a cleaning fee. You will be charged the entire hire price if we have reason to believe the item was worn. You are responsible for the garment during the time you have it and are liable for any damage or theft. 

Not all garments will be available to try on via post. Some of our garments are very popular and we won’t have time for a postal try on service. Please contact us to see if the garment you wish to try on is available. 

 

Section 16: International Travel

Our Garments are available for hire within Australia. If you plan to book a Garment to wear overseas, you must contact Rent Club and attain approval prior to booking via our website. Our Terms and Conditions still apply. For instance, if your baggage is lost by your airline carrier, you will still be liable for the replacement value. We may also require a Security Deposit which will be returned at the end of the booking.

Section 17: Resale

All garments available for sale through our collection “Resale” are final sale and are not eligible to return for refund, exchange, or store credit. If you have questions regarding the condition and state of the garment, please contact us directly prior to purchasing the garment. 

 

Thank you!

Please contact us at hello@rentclub.au if you have any questions.