FAQs

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If you have selected shipping then your outfit will arrive before 6pm on or before your chosen delivery date.

Please contact us at hello@rentclub.au if you require the item earlier and we will do our best to accommodate your request.

We only offer try on services locally in Bundall, Queensland.

Try on services can be booked here.

Each appointment is 30 minutes long. If you require a longer appointment then book your appointment and contact us directly at hello@rentclub.au to extend your appointment or book two consecutive timeslots.

If you intend to bring anyone with you, please contact us beforehand to confirm.

When you book a try on, you are welcome to try on any item that is available during your appointment.

Booking an appointment does not ensure the item will be held for you. If you want to put an item on hold then contact us directly.

If none of the try on appointments suit your availability, please contact us directly or check again later as we may have cancellations.

Please note, due the popularity of specific items and the seasonal nature of special events we often do not have every item in store with us as they are booked for hires. During this time, items will therefore be unavailable to try on but don’t worry, we will contact you the week of your try on to check if there are any specific items you are looking to try and ensure they are in store for you or arrange another time.

Of course! Please email us at hello@rentclub.au or send us an Instagram DM at @rentclubau and we will get back to you as soon as we can.

Yes, we do!

No, unfortunately we do not offer international services. 

We charge a late fee.

The fee charged for each day late will be your rental price divided by the number of days you've rented for, up to 120% of the original RRP of the item. For example, if you selected a 4-day hire and the rental fee was $100, late fees would be charged at $25 for each day late.

All postal items will be delivered with a prepaid Australia Post Express return satchel. Use this to return the outfit over the counter at an Australia Post store or depot, on or before the specified return rental date at 3:00pm.

If you lose the prepaid satchel, you will need to pay for one yourself and it must be an Australia Post Express Post satchel. Contact us once you've done this and include the tracking number.

If you cannot attend an Australia Post store or depot to post back the item, please return via a yellow Australia Post Express postbox before the designated collection time on that date. This is at your own risk. If the parcel is lost and never scanned, you will be liable for a replacement.

All local hires rented from us must be returned directly to the collection address by 7:00pm on the specified rental return date.

Don't worry - our fit policy takes this stress away! If your item doesn't fit quite right then you'll receive a credit note minus a $30 cancellation fee + shipping fees.

Feel free to also Direct Message us on Instagram @rentclubau for sizing help.

You can view our cancellation policy here. 

Quality is our first priority! If you believe your outfit has arrived damaged or defective please contact us immediately (within 4 hours of receiving the outfit) with clear images of the garment.

Yes you can! You can select a 4 or 8 day rental period via our website. If you would like to hire for longer then please contact us directly or direct message us on Instagram @rentclubau

Yes we do! You can select Afterpay as your payment method when you checkout.