COVID-19 and Natural Disasters Policy
If your event is affected by a natural disaster (such as flooding) or a COVID-19 lockdown, restrictions or infection, you will be eligible for a credit note. If we receive a cancellation request prior to any items being dispatched, the credit note will be for the full amount paid. If the item is dispatched to you, an amount will be deducted from the credit note to cover our two-way postage expenses. This credit note will be valid for 12 months and can be used for any item available on our Site.
You will only be eligible for a store credit if the item is returned back to us on the same day it was received or collected. If you have been directly affected by COVID-19 or a natural disaster then contact us at firstname.lastname@example.org to discuss alternate arrangements.
Unfortunately, we aren't able to offer a refund unless it falls within our refund policy. We run a small business and have been significantly affected by COVID-19.